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    CSBK offers both a dynamic working environment and the opportunity to become part of an accomplished team of professionals.

    Regrettably we can not respond to all inquiries; however, we will contact you if your qualifications match an open position.

    CSBK is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, marital status, national origin, veteran status, physical or mental handicap, civil union status, gender identity or expression, or any other protected class under state or federal law.

    Banking Center Business Development Manager

    Department: Retail Banking

    Reports to: EVP Chief Revenue Officer

    Supervises:  Banking Center Supervisor and Client Services Specialist

    FLSA Status: Non-exempt

    Summary: The Banking Center Business Development Manager is responsible for overall growth and management of the Banking Center.   

    Job Requirements: 

    • Increase deposit base and market share by identifying and acquiring new business (new account relationships) and cross-selling to existing clients
    • Maintain high level of customer satisfaction through excellent customer service, responsiveness and consultative sales
    • Ensure staff supports CSBK goals and delivers best-in-class service
    • Promote CSBK in surrounding market area through volunteerism, community involvement and networking opportunities

    Job Responsibilities:

    75% - Generate new business through identifying viable leads, communicating tangible benefits of banking at CSBK and culminating in the creation of new deposit relationships. Generates business leads via personal referral networks, networking opportunities and participation in community and civic events Maintain a personal pipeline report and be prepared to communicate progress on a weekly basis Keeps abreast of competitors’ offerings and uses knowledge to engage customers in comparative discussions Follows up on sales efforts to successfully “closes” new business

    15% - Visit existing business customers to retain and expand relationships Develop strong working relationships with existing clients Identify and match unmet needs to available products, services or delivery channels Troubleshoots technical issues and when needed, engages appropriate resources to resolve issues Demonstrates new products and services

    10% - Responsible for upholding CSBK Customer Experience Standards. In tandem with Banking Center Supervisor, coaches team members regarding behaviors that improve the customer experience and result in increased customer satisfaction and loyalty Periodically review CSBK standards and expectations with all staff members and ensure all staff is proficient in servicing new and existing customers.

    Skills & Abilities:

    • Motivated self-starter, able to work autonomously, readily accept ownership for outcomes, possess a customer-centric attitude and be highly organized, punctual and professional
    • Experience leading a team to meet performance goals
    • Organizes and tracks of a variety of tasks, such as work schedules, meetings, customer appointments, community commitments and follow-up on open items
    • Excellent interpersonal and communication skills
    • Prior Retail Banking and supervisory experience a must
    • Excellent verbal, written communication and interpersonal skills
    • Ability to work independently without frequent supervision High proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel)
    • Social media skills a plus
    • Ability to travel locally as needed; occasional out of town travel may be required
    • Ability to read and comprehend simple and complicated material
    • Ability to read, write and speak the English language proficiently
    • College degree preferred or High School Diploma with 10+ years related work experience

    Machinery/Equipment required to be used on the job:

    • PC/smart phone, basic office machinery (telephone, copier, fax, and scanner) and bank equipment – ATM, cash recycler, and currency counter, etc.
    • Use of Personal Car with cost of documented business-related travel reimbursed according to CSBK and IRS guidelines.        

    Physical Demands: Talking, hearing, seeing, reaching, grasping, finger dexterity Standing, sitting, walking, using hands, arms and legs

     

    For more detailed information visit the job posting on ZipRecruiter.com or Indeed.com. To apply for this position, click here.

    Client Service Specialist

    Department: Retail Banking

    Reports to: Banking Center Manager and Banking Center Supervisor 

    Supervises: N/A – does not supervise other employees

    FLSA Status: Non-exempt

    Summary: The Client Service Specialist is a combination of Bank ambassador and a trusted resource for the Bank’s customers. Priorities are continually meeting customers’ banking needs and consistently providing superb customer service. 

    Job Requirements:

    • Solid interpersonal and communication skills
    • Must be genuine, honest, outgoing, resourceful, courteous, empathetic and professional
    • Is supportive and flexible to the needs of the team
    • Good organizational skills
    • Organizes and tracks of a variety of tasks, such as work schedules, meetings, customer appointments, and follow-up on open items
    • Demonstrates attention to detail regarding adherence to current policies and frequently updated forms and procedures Excellent customer facing listening and problem-solving skills
    • Recognizes, addresses and resolves problems accurately, efficiently and resourcefully
    • Available to work at any CSBK Banking Center location (as needed)
    • Supports management, programs, plans and initiatives
    • High-level knowledge of bank products, services and related government regulations
    • Successfully completes all required training as assigned    
    • After one year of service, (or sooner, depending on prior banking experience) Client Service Specialists will complete Security Designee training
    • High School diploma or equivalent
    • Prior retail banking experience
    • Communicates in a clear, concise and accurate manner with peers, management and customers on an ongoing basis - both orally and in writing

    Specific Job Functions:

    • Meets and greets customers upon entry into the Banking Center
    • Opens/closes accounts, processes transactions and account maintenance
    • Complies with Bank policies, operational procedures and applicable laws
    • Demonstrates digital channel usage for new and existing customers
    • Troubleshoots technical issues and when needed, engages appropriate resources to resolve issues
    • Maintains up-to-date understanding of CSBK’s and competitors’ offerings and uses knowledge to engage customers in comparative discussions
    • Converts service opportunities into sales events by matching unmet needs to available products, services or delivery channels
    • Refers customers to subject matter experts such as residential or commercial loan officers 
    • Maintains a professional business-like appearance and atmosphere within the Banking Center
    • Uses excellent communication skills and effective product presentation and delivery skills
    • Consistently provides superb customer service
    • Focuses on behaviors that improve customer experience and result in increased customer satisfaction and loyalty
    • Security Designees provide transaction overrides (core system) for employees without SD certification Security Designees may be provided with alarm codes and keys to Banking Centers, according to Banking Center assignment, schedule, and staffing.
    • Security Designees with alarm codes and Banking Center keys will be responsible for opening and closing the Banking Center as needed, (with another BC staff member) and following all security procedures associated with Banking Center opening and closing.     

    Skills & Abilities (Mathematical, Language, Reasoning):

    • Excellent verbal, written communication and interpersonal skills
    • Ability to read and comprehend simple and complicated material
    • Ability to read, write and speak the English language proficiently

    Machinery/Equipment required to be used on the job:    Ÿ

    • Computer   
    • ŸTelephone   
    • ŸScanner    
    • ŸPhoto copier   
    • ŸFax machine    
    • ATM* 
    • Cash recycler*

    *If used in Banking Center      

    Physical Demands: Talking, hearing, seeing, reaching, grasping, finger dexterity Standing, sitting, walking, using hands, arms and legs  

    For more detailed information visit the job posting on Indeed.com. To apply for this position, click here.

    Client Service Specialist, Part-Time

    Department:  Retail Banking

    Reports to: Banking Center Manager and Banking Center Supervisor

    Supervises: N/A – does not supervise other employees

    FLSA Status: Non-exempt

    Schedule: Maximum of 25 hours per week; must be able to work Saturdays and/or Sundays

    Summary: The Client Service Specialist is a combination of Bank ambassador and a trusted resource for the Bank’s customers. Priorities are continually meeting customers’ banking needs and consistently providing superb customer service. 

    Job Requirements:

    • Solid interpersonal and communication skills
    • Must be genuine, honest, outgoing, resourceful, courteous, empathetic and professional
    • Communicates in a clear, concise and accurate manner with peers, management and customers on an ongoing basis - both orally and in writing Is supportive and flexible to the needs of the team
    • Good organizational skills
    • Organizes and tracks of a variety of tasks, such as work schedules, meetings, customer appointments, and follow-up on open items
    • Demonstrates attention to detail regarding adherence to current policies and frequently updated forms and procedures
    • Excellent customer facing listening and problem-solving skills
    • Recognizes, addresses and resolves problems accurately, efficiently and resourcefully
    • Available to work at any CSBK Banking Center location (as needed)
    • Supports management, programs, plans and initiatives
    • High-level knowledge of bank products, services and related government regulations
    • Successfully completes all required training as assigned High School diploma or equivalent
    • Prior retail banking experience

    Specific Job Functions:

    • Meets and greets customers upon entry into the Banking Center
    • Opens/closes accounts, processes transactions and account maintenance
    • Complies with Bank policies, operational procedures and applicable laws
    • Demonstrates digital channel usage for new and existing customers
    • Troubleshoots technical issues and when needed, engages appropriate resources to resolve issues
    • Maintains up-to-date understanding of CSBK’s and competitors’ offerings and uses knowledge to engage customers in comparative discussions
    • Converts service opportunities into sales events by matching unmet needs to available products, services or delivery channels
    • Refers customers to subject matter experts such as residential or commercial loan officers 
    • Maintains a professional business-like appearance and atmosphere within the Banking Center
    • Uses excellent communication skills and effective product presentation and delivery skills
    • Consistently provides superb customer service
    • Focuses on behaviors that improve customer experience and result in increased customer satisfaction and loyalty
    • Security Designees provide transaction overrides (core system) for employees without SD certification
    • Security Designees may be provided with alarm codes and keys to Banking Centers, according to Banking Center assignment, schedule, and staffing
    • Security Designees with alarm codes and Banking Center keys will be responsible for opening and closing the Banking Center as needed, (with another BC staff member) and following all security procedures associated with Banking Center opening and closing

    Skills & Abilities (Mathematical, Language, Reasoning):

    • Excellent verbal, written communication and interpersonal skills
    • Ability to read and comprehend simple and complicated material
    • Ability to read, write and speak the English language proficiently

    Machinery/Equipment required to be used on the job:     Ÿ

    • computer   
    • Ÿtelephone    Ÿ
    • scanner    Ÿ
    • photo copier   
    • Ÿfax machine    
    • ATM*  
    • cash recycler*   

    *If used in Banking Center      

    Physical Demands: Talking, hearing, seeing, reaching, grasping, finger dexterity, standing, sitting, walking, using hands, arms and legs    

      

     

    For more detailed information visit the job posting on ZipRecruiter.com or Indeed.com. To apply for this position, click here.

    Commercial Loan Officer

    Department:    Commercial Real Estate Lending

    Reports to:      EVP-Chief Commercial Loan Officer

    Supervises:      None

    FLSA Status:   Exempt

    Summary:       Actively participates in the growth and development of the Commercial Real Estate Lending Department.  

    Job Requirements:

    • Bachelor’s Degree or five years of proven experience of closing commercial real estate business in a sales and lending environment
    • Thorough understanding of commercial real estate underwriting and documentation
    • Excellent communication, analytical and interpersonal skills
    • Proven organizational skills    
    • Valid driver’s license  

    Specific Job Functions:

    • Generate and grow commercial real estate loan portfolio.
    • Establish and maintain relationships with accountants, brokers, realtors, attorneys and direct customers for the purpose of generating new loan business and deepening relationships with existing customers.
    • Create term sheets following established bank procedures and format.
    • Collection and screening of all information required for the proper underwriting of a loan request.
    • Maintain an active written pipeline updated frequently.
    • Responsible for communicating with the client and loan analysts for the timely and complete preparation of a Loan Summary.
    • Promote CSBK by attending networking and community events on a frequent basis.
    • Attend Loan Closings.
    • Other duties as assigned for the efficient functioning of the department.  

    Knowledge/Skill Requirements:

    • Good written and verbal communication skills
    • Knowledge of Word and Excel
    • Ability to read, write, and speak English

    For more detailed information visit the job posting on ZipRecruiter.com. To apply for this position, click here.

    Commercial Loan Closing Supervisor

    Department: Commercial Loan Department

    Reports to: VP – Commercial Loan Administrator

    Supervises: None

    FLSA Status: Exempt                                    

    Job Requirements:

    • High School Diploma
    • Paralegal preferred
    • Strong background in commercial real estate loan documentation
    • 2 to 5 years of experience with a Banking or Lending Institution
    • Office equipment skills

    Essential Job Functions:

    • Prepare commitment letters in accordance with loan approval terms for execution by Chief Commercial Loan Officer.
    • Track dates and return of executed commitment letters for timely receipt and appropriate fees and documentation.
    • Engage Bank approved attorney and coordinates closings.
    • Verify third party due diligence is assigned to approved Bank vendors and track for timely receipt.
    • Notify accounting department of upcoming closings as soon as date is known however no less than weekly.  
    • Clear file to close and insure that the closing process is proceeding as scheduled by approving correspondence between the Bank Attorney and the Borrower and the Borrower Attorney.
    • Review all closing documents as provided by the Bank Attorney to insure that the credit file and the closing file are compatible and that the Bank is prepared to close the loan. Approve proper insurance coverage.
    • Prepare schedule of fees for closing statement and request wire for the loan closing from the Accounting Dept. Board loan to Fiserv.
    • Prepare post closing missing items report, track for timely receipt and follow up with attorneys or customer for items not received within stated time frames.
    • Performs eligibility submission with NY Federal Home Loan Bank for CI approval
    • Other duties as assigned for the efficient operation of the department.    

    Knowledge/Skill Requirements:

    • Good written and verbal communication skills
    • Knowledge of Word and Excel
    • Organized with very good interpersonal skills
    • Ability to read, write, and speak English 

    Machinery/Equipment Required To Be Used: Calculator, computer, copier, fax machine, printer, telephone

    Physical Requirements: Type: Talking, hearing, seeing, reaching, grasping, lifting, moving, finger dexterity, standing, moving from one area to another, using hands/arms, using feet/legs

    Degree: Light work (involves 10-20 pounds of force: pushing, pulling, walking/standing)  

    For more detailed information visit the job posting on ZipRecruiter.com. To apply for this position, click here.

    Credit Analyst

    Department: Commercial Loan Department

    Reports to: Senior Credit Underwriter

    Supervises: None at this time

    FLSA Status: Exempt  

    Primary Job Requirements:

    • Formally credit trained with emphasis on commercial real estate
    • Minimum of 5 years of experience with a Bank or financial institution
    • Strong written and verbal communication skills
    • Strong math aptitude Detail oriented, organized and thorough knowledge of Microsoft Word and Excel 

    Essential Job Functions:

    • Gathering, and analyzing background information, credit reports, property searches, appraisals, judgement searches, environmental reports, leases and other investigative reports as per department procedures for diversified types of real estate loans. 
    • Preparing a thorough written analysis in the form of a Loan Summary for Executive Management and Board Commercial Loan Committee members in accordance with Commercial Loan Policy. 
    • Responsible for the daily tracking and follow up for the timely receipt of reports, appraisals, and applicant documentation to ensure the expedient processing of all loan requests.    
    • Assisting loan officers with interviews of loan applicants for proper fact finding and preparation of the Loan Summary presentation.  
    • Promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for other banking services when possible.  
    • Acting as a secondary point of contact for commercial lending clients.  Must have familiarity with all policies, products, documentation requirements and procedures relating to commercial real estate lending. 
    • Must be familiar with and adhere to all lending compliance regulations. 
    • Perform other duties as assigned for the efficient functioning of the department.   
    • May go on calls with loan officers

    Knowledge/Skill Requirements

    • Written and verbal communication skills
    • Knowledge of MSWord, MSExcel, and Adobe Acrobat
    • Ability to read, write, and speak English language
    • Unblemished Drivers License  

    Machinery/Equipment Required to be Used

    • Calculator, computer, copier, fax, printer, and telephone  

    Physical Requirements:

    • TYPE: Talking, hearing, seeing, reaching, grasping, lifting, moving, finger dexterity, standing, moving from one area to another, using hands/arms, using feet/legs
    • DEGREE: Light work (involves 10-20 pounds of force: pushing, pulling, walking/standing to a significant degree  

    For more detailed information visit the job posting on ZipRecruiter.com. To apply for this position, click here.

    Loan Servicing Supervisor

    Department: Mortgage

    Reports to: Loan Officer, Chief Lending Officer

    Supervises: Servicing personnel

    FLSA Status: Non-exempt

    Summary: Performs various duties relating to servicing of current and delinquent loans and loans serviced by others.      

    Job Requirements:

    • High school diploma or equivalent
    • Prior experience in mortgage servicing mandatory
    • Written and verbal communication skills
    • Office equipment skills, particularly with personal computer
    • Ability to read, write, and speak English language  

    Essential Job Functions:

    • Perform collection activities; assist with management of real estate owned
    • Assist with escrow analysis and escrow payment/disbursement adjustments
    • Review payoff statements and payoff transactions
    • Process loan payments and handle adjustments to loan payments and accounts
    • Review file maintenance on loan accounts
    • Serve as back-up to escrow clerk and loan servicing clerk
    • Assist current loan customers with various types of inquiries  

    Secondary Duties and Responsibilities: Perform other department activities as need dictates and as assigned by supervisor  

    Supervisory Duties:  Oversee work of servicing personnel  

    Knowledge/Skill Requirements:

    • Written and verbal communication skills
    • Knowledge of Word and Excel
    • Ability to read, write, and speak English language  

    Machinery/Equipment Required To Be Used:

    • Calculator
    • Checkwriter
    • Computer
    • Copier
    • Fax machine
    • Postage meter
    • Printer, telephone
    • Typewriter  

    Physical Requirements:

    • Type: Talking, hearing, seeing, reaching, grasping, lifting, moving, finger dexterity, standing, moving from one area to another, using hands/arms, using feet/legs
    • Degree: Light work (involves 10-20 pounds of force: pushing, pulling, walking/standing to a significant degree) 

    For more detailed information visit the job posting on ZipRecruiter.com or Indeed.com. To apply for this position, click here.

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